As companies grow, their expanding customer base leads to a surge in queries that can quickly become overwhelming. Managing this demand requires substantial investment in hiring, training, and equipping support agents, often limited by available space. PLAN C ICT is here to alleviate these hassles with the following range of services:
We take pride in knowing how best we can support your customers via the OmniChannel strategy – creating a multi-channel approach where the customer has access to kiosks, online chat, email, help lines and more.
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Tele-Sales
Customer Service
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Chat Room MGT
Customer Service
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Chat Room MGT
Customer Service
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Chat Room MGT
Customer Service
Recruitment
Traning
Payroll
Relocation
Robust resource planning and retention mechanisms to ensure business continuity – We come with a track record of low turnover rates as well as a great people development & retention strategy.
Our IT Management services covers industries such as Banking, Retail, Governmental as well as Commercial Businesses and Communication channels. The services offered are as follows:
Hardware & Software Troubleshooting/ Installation
Network Infrastructure Setup & Management
Developing tailor-made CRM Related Software
Apps for contact centers & General use
Need a mobile app or a website that takes your business to the next level? Plan C ICT will help you get there without the headaches or emptying your bank account.
Android / iOS App Development
Website Development
